Shop By Brands                      If you have problems during CHECKOUT please contact us at the above telephone number or e-mail through the CONTACT US page   

Home

Shipping / Returns

We are committed to serve our customers and offer the highest quality products at fair prices, with fast shipping processes.

SHIPPING POLICY AND ACCEPTET PAYMENT METHODS 

Despite our highly competitive low price we strive to provide our customers with excellent service. And therefore, we want to serve our customers and offer the highest quality products at fair prices, with fast shipping processes too.

UK mainland delivery (including NI):

Usually delivered within 2-4 days on In-stock items. Orders will be shipped within 48 hours of purchase confirmation by Royal Mail first class recorded.

Backordered items can still be purchased but it will take between 7 - 14 days for delivery. Please e-mail or fill in the enquiry form for more information before
ordering.

Europe Delivery

Usually delivered within 3 to 5 working days but it may take up to 10 days to arrive. All items are shipped by Recorded Small Packets with tracking (and includes insurance cover of £3.50 for damage or loss in the post)

Accepted Payment Methods:

We accept payments through the website, Paypal, over the Phone, Cheque, Postal orders, from UK buyers. Cheques need to be cleared (3 to 5 days) before item/goods are dispatched. To pay by credit/debit card please ring 05600258405 (UK local rate)


RETURN POLICY 

We accept returns within 10 days after delivery.  Please ensure that you write to us within 24 hours upon receipt of your item. Returns (including all shipping charges) are limited to damage, defective, or wrong item delivered as we assume that buyers are familiar with product before purchase.  
We may accept refunds for non-damage, non-defective products with conditions that item is intact and sealed in original condition. However, only the actual product cost/price is refunded. No refunds given for postage/shipping (customer is responsible for return shipping fees), and a 15% restocking fee is applicable for our handling fees.
Opened or otherwise altered products may not be accepted for return. Certain sale items are "final sale" and may not be returned.

Cancellations
Please ensure to review the order before submitting payment. It is not possible to cancel an order once it has been submitted. Buyers may return an item(s) subject to our returns policy and buyers are responsible for return shipping charges, and a 15% restocking fee. 

D I S C L A I M E R

West Star Trading is only a retailer and, therefore, is not responsible for manufacture information on product labels and its claims of product use. While we try our best to keep product descriptions up to date, they may not necessarily reflect the latest information available from the manufacturer and therefore we are not responsible for outdated product descriptions and/or images. We cannot be held liable for any incorrect information whatsoever given by the manufacture. While all manufactures claim the effectiveness of all listed products for fitness and diet programs, no products listed in this store are intended to diagnose, treat, cure or prevent any disease.

Some of the products listed in this online store may contain substances that may be illegal in your country without prescription.  Laws are different in every country, and therefore, please ensure the product you are going to purchase can be imported to your country without prescription.  We cannot be held responsible for any customs restrictions or any other regulations that apply in the different countries within or outside the European Union in regard to a particular product/substance. If for any reason the package is seized by Customs Officials in your country, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, a 15% re-stocking fee will be applied to cover handling and shipping fees.